Facing a Utility Shutoff? Heat, Electricity, Internet Too Expensive? You May Qualify for Government Bill Assistance
If you’re worried about your heat, electricity, or water being shut off—or if your monthly utility and internet bills feel unaffordable—federal assistance programs may be able to help. You don’t have to navigate this alone. Three key government programs are available to support low-income households: the Low Income Home Energy Assistance Program (LIHEAP), the Weatherization Assistance Program (WAP), and the Lifeline Program.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP can help you pay for heating or cooling costs and provides emergency assistance during energy crises—such as when your utilities are about to be disconnected or have already been shut off. Depending on where you live, you may also be eligible for help with your electric bill.
Eligibility is based primarily on your household income, but specific requirements vary by state and local agency. To apply:
- Answer a few questions to see if you likely qualify.
- Find your local LIHEAP office by state or region.
- Submit an application—some offices accept online applications, while others require in-person visits.
Even if your service has already been disconnected, LIHEAP may still assist in restoring it.
Lifeline: Help with Phone and Internet Bills
The Lifeline Program offers discounts on phone or internet service for qualifying low-income consumers. This can include monthly savings on landline, mobile, or broadband services.
Eligibility depends on either:
- Your household income (at or below 135% of the Federal Poverty Guidelines), or
- Participation in certain federal assistance programs, such as Medicaid, SNAP, SSI, or TANF
You can apply online, by mail, over the phone, or through a participating provider. Documentation—such as proof of income, address, or program enrollment—may be required. Only one Lifeline benefit is allowed per household.
If you have issues with your Lifeline service, contact the Lifeline Support Center. For billing or service complaints, reach out to your provider directly.
Weatherization Assistance Program (WAP)
The Weatherization Assistance Program (WAP) helps reduce future energy costs through home improvements that increase energy efficiency—such as adding insulation, sealing air leaks, and upgrading heating and cooling systems.
You may qualify for WAP if your income meets your state’s guidelines. You may also be eligible if you already receive benefits from certain federal assistance programs, including:
- Temporary Assistance for Needy Families (TANF)
- Supplemental Security Income (SSI)
What If Your Utilities Are Already Shut Off?
Each state has its own rules about when a utility company can disconnect service. Protections may depend on:
- Current weather conditions (e.g., extreme cold or heat)
- Your age
- Whether you have a disability
- Which utility company serves your home
If your electricity, gas, or water supply is cut off due to unpaid bills, contacting LIHEAP may help you restore service.
Summary
High energy and communication bills don’t have to lead to disconnection or financial stress. Through LIHEAP, WAP, and Lifeline, government assistance is available to help you stay warm, cool, and connected. Start by reaching out to your state’s LIHEAP or WAP office—many applications are quick, and support can begin within days.